VDMA Digital Service Roundtable 2019
Manufacturing companies worldwide are confronted with a variety of challenges, such as the declining profitability of traditional product sale, unsecure revenue cycles and constantly changing customer loyalty. The importance of service stands out, and it became more important than a supplementary part of product. In fact, the trend "product as part of the service package" is sweeping the globe. So how does the path toward a service transformation look like? What actions are immediately required to be fit for the transformation? Does digital mindset play a decisive role here? Any industry best practices to embrace? Any lessons learned to share? All these questions will be addressed in the upcoming roundtable.
Come to the VDMA Digital Service Roundtable 2019 to discuss about how to manage customer relationship in a digital way and how to maximize the effectiveness of customer services. Join this roundtable to share your experiences with other mechanical engineering professionals!
We have invited experts below for this relevant topic:
Mr. Götz von Steynitz, Partner at Goetzpartners and Head of China, he is also the head of Goetzpartners industry line Machinery & Industrial Services. With 8+ years consulting experience and 10 years industry experience, his main areas of expertise are growth strategies and sales as well as operational efficiency and transformation.
Mr. Yukai Chen, Management Consulting Partner at Goetzpartners in China. A strategy and operations consultant with expertise in the automotive, auto finance, and industrial products with over 18 years of experience in China and the United States.
Mr. Justin Zhang, General Manager of Gongkong Supai. Justin has 13 years 'experience in Industrial field, previous positions including Senior Manager of Schneider Electric and Consulting Manager of Frost & Sullivan, specializing in management, strategy, M&A, and sales.
Price: RMB 580 (excl. 6%VAT) per person
Half day event with business lunch
*This event is organized by German Mechanical Engineering Commercial Services (Beijing) Co., Ltd. Shanghai Branch Office - Official Service Provider of VDMA. The organizer reserves the right for the final adjustments in terms of the event agenda.